Frequently asked questions

DO YOU SHIP INTERNATIONALLY?


Curently we only ship to US and Canada! If you wish to ship to other contries please contact us before you place an order. The price quoted is just the price of shipping—no mark up.




DO YOU HAVE INTERNATIONAL DISTRIBUTORS I CAN BUY FROM?


Currently we do not work with any international distributors, but we can arrange to ship internationally. Please contact us before you place your order.




WHAT IS CASSAROKID'S RETURN POLICY


Please refer to our Satisfaction Guarantee. for our return policy.




HOW IS YOUR PRODUCT ECO-FRIENDLY?


Wood is infinitely renewable. In fact, it is the world's most renewable and environmentally friendly raw material. Cassaro wood comes from the island of Central Java where Hevea trees are generally harvested for wood after they complete the latex producing cycle, when they are 25 to 30 years old. When the latex yields become extremely low, the trees are then felled, and new trees are usually planted. This makes Hevea trees 'eco-friendly' in that the wood is harvested from a renewable source. We also source some wood from well-managed forests in New Zealand where the local government who insists on strict annual replanting and enforces policies restricting the size and number of trees felled each year. Production waste, such as residue of logs, wood leftovers and sawdust are being re-used for other means. The sawdust from the logs is either used as a fuel in the drying ovens or compacted as a basis for palettes. All the leftovers after cutting planks to size are recycled by using them as a base material, as finger joints for panels.




CAN I USE CASSAROKIDS PRODUCTS OUTSIDE?


We do not recommend or guarantee our products for outdoor use.




DO CASSAROKIDS PRODUCTS CONTAIN FORMALDEHYDE?


CassaroKids play furniture products are made from CARB (California Air Resources Board) compliant materials. CARB regulates the emissions of some chemicals in fiberboard such as MDF. Current regulations require emissions of formaldehyde to be be less than 0.05 parts per million (less than 0.000005%). All wood used in CassaroKids products complies with or exceeds these standards and do not contain formaldehyde, fire retarant, lead, BPA, PVC, Phthalates, Formadine or Cadmium.




IS YOUR PRODUCT 100% MADE IN THE USA?


Our wood products are sourced from the forests of New Zealand. Manufacturing is done in China and packaging and fulfillment is done in Texas.




CAN I SIT ON OR STAND ON YOUR PRODUCTS AS AN ADULT?


Our products are officially rated for up to 150 lbs. Use judgment.




WHAT IS THE PAINT MADE OF?


Our play furniture is painted with waterbased UV-cured finish.




WHAT AGES ARE YOUR PRODUCTS SUITABLE FOR?


From the age your little ones can sit up (6 months and above) there are opportunities for them to enjoy the toys. Babies can climb before they can walk. We advise you use your discretion and knowledge of your children's abilities to provide them space and opportunity to explore safely under supervision. We are yet to meet a kid under the age of 12 who doesn't want to climb but we recommend up to the age of 5 years to make sure they can get maximum fun. Measurements for the products are provided under each description. The best thing about it is that they challenge themselves more as they get older. There is always a new way to use them. Which means you get years of value!




HOW DIFFICULT IS IT TO PUT TOGETHER? WHAT TOOLS DO I REQUIRE?


The only tool required is an allen key (along with a little bit of time and muscle), which we provide along with instructions. A drill is useful for tightening but not necessary at all.




HOW TO CARE AND CLEAN OUR WOODEN PRODUCTS?


Wood has a natural antibacterial quality, so it will not be as affected by germs as plastic toys. In order to keep wooden surface clean, use a natural non toxic mixture of vinegar and warm water. Spray the surface and wipe with a clean cloth. Allow surface to dry. Never soak or immerse wooden toys in water. Wood is porous and soaking it might cause wood to swell and change shape.




HOW TO CARE AND CLEAN THE CHALKBOARD?


Liquid and oil-based chalk are not recommended for use on our chalkboard. We only recommend using regular chalk. To clean the chalkboard use an all felt chalkboard eraser to clean the entire blackboard and then wipe the board with a cloth or chamois that is lint free, clean and dry.





CASSAROKIDS

7415 Major St

Houston, TX 77061

866.356.2001

hello@cassarokids.com

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Copyright 2019 by Cassaro Inc. Proudly created for cassarokids.com

7415 Major Street, Houston, TX 77061