Frequently asked questions
DO YOU SHIP INTERNATIONALLY?
Curently we only ship to US and Canada! If you wish to ship to other contries please contact us before you place an order. The price quoted is just the price of shipping—no mark up.
DO YOU HAVE INTERNATIONAL DISTRIBUTORS I CAN BUY FROM?
Currently we do not work with any international distributors, but we can arrange to ship internationally. Please contact us before you place your order.
WHAT IS CASSAROKID'S RETURN POLICY
Please refer to our Satisfaction Guarantee. for our return policy.
HOW IS YOUR PRODUCT ECO-FRIENDLY?
Wood is infinitely renewable. In fact, it is the world's most renewable and environmentally friendly raw material.
CAN I USE CASSAROKIDS PRODUCTS OUTSIDE?
We do not recommend or guarantee our products for outdoor use.
DO CASSAROKIDS PRODUCTS CONTAIN FORMALDEHYDE?
CassaroKids play furniture products are made from CARB (California Air Resources Board) compliant materials. CARB regulates the emissions of some chemicals in fiberboard such as MDF. Current regulations require emissions of formaldehyde to be be less than 0.05 parts per million (less than 0.000005%). All wood used in CassaroKids products complies with or exceeds these standards and do not contain formaldehyde, fire retarant, lead, BPA, PVC, Phthalates, Formadine or Cadmium.
IS YOUR PRODUCT 100% MADE IN THE USA?
Our wood products are sourced from the forests of New Zealand. Manufacturing is done in China and packaging and fulfillment is done in Texas.
CAN I SIT ON OR STAND ON YOUR PRODUCTS AS AN ADULT?
Our products are officially rated for up to 150 lbs. Use judgment.
WHAT IS THE PAINT MADE OF?
Our play furniture is painted with waterbased UV-cured finish.
WHAT AGES ARE YOUR PRODUCTS SUITABLE FOR?
HOW DIFFICULT IS IT TO PUT TOGETHER? WHAT TOOLS DO I REQUIRE?
The only tool required is an allen key (along with a little bit of time and muscle), which we provide along with instructions. A drill is useful for tightening but not necessary at all.
HOW TO CARE AND CLEAN OUR WOODEN PRODUCTS?
Wood has a natural antibacterial quality, so it will not be as affected by germs as plastic toys.
HOW TO CARE AND CLEAN THE CHALKBOARD?
Liquid and oil-based chalk are not recommended for use on our chalkboard. We only recommend using regular chalk.